Terms and Conditions

Betway BE – The Gaming Contract (Terms and Conditions)

These Terms and Conditions apply to You, and are binding upon You, if You Participate at www.betway.be.

Betway Limited, a Maltese registered company (C39710), whose registered address is: 9 Empire Stadium Street, Gzira, GZR 1300, Maltaand registered with the Maltese Registry of Companies under number C39710 ("Betway") manages the online gaming website www.betway.be in its own name and on behalf of Casinos Austria International Belgium, a limited liability company organized and existing under the laws of Belgium, with registered office at 1000 Brussels,  rue Grétrystraat 16-20, registered with the Crossroads Bank for Enterprises (RLE Brussels) under the number 0502.785.246 ("CAIB"), which is the operator of Viage, the Grand Casino Brussels and holder of A, A+, F1 and F1+ gaming licenses granted by the Belgian Gaming Commission ("BGC").

As licensed gaming operator CAIB shall remain entirely liable towards the Customers under the Belgian gaming law, without prejudice to Betway to manage the Website and act in its own name while representing CAIB in all matters relating to the Website and the Services (“Operator” "We", "Our" "Us").

Although the Services are managed by Betway and operated on the Website www.betway.be, You understand and accept that when it is referred to "the Operator", "We", "Our" or "Us" in the Rules, Betway shall act in its name and on behalf of CAIB. Any reference to "the Operator" must be read as "the Operator or Betway acting on behalf of the Operator".

By Participating, you agree that you have read and understood these Terms and Conditions and you acknowledge and accept that these Terms and Conditions shall apply to you.

If you do not agree to any of these Terms and Conditions, you should immediately stop using the Software and the Services, and remove the Software from your computer / laptop / mobile device.

By marking the box labelled “I am of legal age to gamble and I confirm to have read the terms and conditions and privacy policy applicable thereto and to have accepted them unconditionally and in their integral part as part of the registration process" (Please pay particular attention to the age limits set out in clause 3.1 below) you are bound by these Terms and Conditions, Our Privacy Policy, promotion - or competition - or specific terms and conditions, and other rules and policies relevant to your Participation and in each case as such may be notified to you and updated from time to time (all such rules and policies collectively referred to hereinafter as the “Rules”). 

You are bound by the Rules in any event if you use the Service or the Software, including, but not limited to, initiating or making a deposit through the Service or submitting your deposit details to the Operator.

We reserve the right to amend or complete from time to time the Rules upon prior notice to you within a reasonable delay by email sent to the email address related to your account and/or by publication of the new Rules on the Website in the section related to the Rules. If you disagree with the new Rules, your sole remedy will be to immediately interrupt your activity on the Website and/or the Services and ask for cancellation of your account. your continued use of the Website and the Services after the entry into force of any amendment to the Rules will be irrevocably considered as a binding acceptance of the new Rules.

In these Terms and Conditions

“Casino” means the online and the mobile casino software and product.

“Closed Account Customer” means a person who’s registered account has been closed, de-registered or excluded by either Us or You.

“Customer/s” mean(s) a Registered Customer or a Closed Account Customer.

“Customer Funds” means the aggregate value of funds held by the Operator to the credit of Customers including, without limitation: a) cleared funds deposited at the Operator by Customers to provide stakes in, or to meet participation fees in respect of, future gambling; b) winnings or prizes which the Customer has chosen to leave on deposit with the Operator or for which the Operator has yet to account to the Customer; and c) any crystallised, but as yet, unpaid loyalty scheme or other bonuses.

“Games” means any and all games / bet offerings by the Operator.

“Intellectual Property” means trademarks and trade names, whether registered or not, including trade mark applications and registered trademarks, with the goodwill which attaches in such trade names and trademarks, domain names, getup, trade dress and trading style, including without limitation as presented in websites; domain name registrations and any variations thereof now and in the future; any copyright in the getup, trade dress or trading style, any right or license under copyright to use such getup, trade dress or trading style, any software code, architecture of software, look and feel of software, or any other intellectual property, owned by or licensed to CAIB or Betway, in each case in any part of the world.

“Participate(s)” means any of the conduct described in 3.1 to 4.11 below, visiting the Website, playing any "Games" or using Our "Software" in any manner whatsoever.

“Registered Customer” means a person who has successfully registered an account with Betway in the manner as described in clause 3.2 and the account is considered ‘open’.

“Service” means the availability to, and provision of, the Software that enables you to Participate.

“Software” means any software owned by or licensed to Betway, managed on behalf of the Operator, in order for you to Participate, or any downloadable/flash/mobile game versions of the software managed by Betway and offered on behalf of the Operator.

“Sports” means the online and the mobile sports betting software and product.

“Website” means www.betway.be.

“You/Your” and also referred to as “Customer”, means any person who enters the Website or Software and Participates in any “Games” provided on the Website.

1. About Betway BE

Betway BE is a brand managed by Betway Limited.

The customer Terms & Conditions and the Rules are entered into upon the successful registration of a Registered Customer account. All transactions hereunder take place in Belgium.

2. Licensing and Regulatory Authority

The Operator is licensed and regulated by the Belgian Gaming Commission notably under licencesA+20000 (granted on 5 October 2005) and FA+116777 (granted on 6 July 2011).

3. Your Participation at Betway BE

3.1 Restrictions

You may only Participate if you are not in any of the prohibition, protection and/or exclusion (or as the case may be self-exclusion) situation under any applicable law or regulation or if you are:

  1. a resident of Belgium; and
  2. are of legal age to Participate:

            - Sports – 18+ years old
            - Casino – 21+ years old

It is illegal to play at the Sports offering if you are under 18 years old. It is illegal to play at the Casino offering if you are under 21 years old.
For Registered Customers Participating in Sports an extended access to Participate in the Casino will be blocked until the Registered Customer reaches the legal age of 21 years old. 

BETS PLACED FROM JURISDICTIONS OUTSIDE OF BELGIUM WILL BE VOIDED AND ANY DEPOSITS OR BETS MADE BY PERSONS WHO ARE DOMICILED OR RESIDE IN SUCH JURISDICTIONS WILL BE REFUNDED LESS AN ADMINISTRATIVE FEE OF 10% OF THE TOTAL DEPOSITS MADE BY THE INDIVIDUAL, IN ADDITION TO ANY CHARGES THAT MAY BE LEVIED BY THE BANK OR FINANCIAL INSTITUTION MANAGING THE AFOREMENTIONED REVERSAL.

PERSONS FOUND TO BE IN BREACH OF SECTION 3.1 OR OTHERWISE IN BREACH OF THESE TERMS WILL NOT BE ENTITLED TO COLLECT ANY WINNINGS. FURTHERMORE, ANY PERSON WHO IS KNOWINGLY IN BREACH OF SECTION 3.1 MAY BE COMMITTING FRAUD AND MAY BE SUBJECT TO CRIMINAL PROSECUTION.

3.2 Customer Identification and Excluded Persons Information System (“EPIS”) Check

To Participate, you are required to enter your personal details during the online account registration process. Personal details include, but are not limited to: First Name, Surname, Address, Date of Birth and National RN Number.

Upon submitting the account registration form, an electronic check will take place with EPIS to ensure your details are not listed on the register. A Registered Customer account will only be created should EPIS return a negative result – meaning your details have not been found on the register.

3.3 Identification and Withdrawals

Upon making a withdrawal You may be required to send in valid documentation proving Your identity. In this instance, a withdrawal will not be processed for payment until the Operator has received all requested identification documents. 

Acceptable identification documents include, but are not limited to:

  1. Copy of a valid photographic identification document, such as a Passport or Driver’s License; and
  2. Copy of a recent utility bill confirming residence, such as an electricity bill, telephone bill etc. (important: the utility bill must not be older than 3 months); and
  3. Copy of a recent credit / debit / bank account statement (note: the account statement must relate to a financial method used and must not be older than 3 months).

The payment of a withdrawal will only be made to a Registered Customer. You hereby authorise the Operator and its designated agents, as and when the Operator requires, to confirm your identity and to clarify your right to use the money that you have wagered with the Operator.

3.4 Risk

You accept that Participation at the Service is at your sole option, discretion and risk. Furthermore, you agree that Participation at the Service is for your own personal entertainment and non-professional use and, in doing so, are acting on your own behalf.

3.5 Acceptable Use

You represent, warrant and agree that you will comply with all applicable laws, statutes and regulations in relation to your use of the Software and Service. We are not responsible for any illegal or unauthorised use of the Software or the Service by you. By accepting these Terms and Conditions you agree to assist us, to the extent that you are able, with the compliance with applicable laws and regulations.

4. Your account

4.1 Single account

You may only register and operate a single Customer account. If you hold more than one Customer account the Operator reserves the right to suspend duplicate accounts until all the account details and balances (belonging to you) are consolidated. Once completed, all other Customer accounts will be terminated leaving a single active Registered Customer account. 

4.2 Accuracy

You are required to keep your registration details up to date at all times. If you change your residential address, email address, telephone number or any other contact or personal information, please contact Customer Service in order to update your account information.

4.3 Password

The account registration process requires you to choose your own username and password combination. You must keep this information confidential and you are responsible for maintaining appropriate protection and confidentiality and you are not allowed to disclose your registration date, username and password to any party or to authorize any party to use your account. Any actions carried out through your account will stand if your username and password have been entered correctly.

4.4 Verification of Bank Details

If you use a debit card and/or a financial/bank account for transactions with the Service, the account/cardholder’s name MUST be the same as the name you used when registering a Customer account. Should the name you registered on the Customer account and the name that appears on your debit card and/or financial/bank account differ in any way, your account will be immediately suspended. Should your account be suspended, please contact Customer Service for details regarding the verification process.

4.5 No liability

No liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with your Participation; including and without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Software, its content or any errors or omissions in the Website’s content. The Operator reserves the right to close or suspend your account.

4.6 Dormant/Inactive Accounts

The Operator will consider an account to be dormant/inactive after a period of 6 months after the last account login.
An administration fee of 5.00 Euros will be deducted from a dormant/inactive account on a monthly basis until such a time as the account is no longer in credit or has become active once again. The first fee will be charged at the end of the 6th month after the last account login was recorded.

4.7 Inter-Account Transfers

The transfer of funds between individual Customer accounts is strictly prohibited.

4.8 Interest

Any monies held in your account shall not attract interest. 

4.9 Account Suspension and/or Termination

The Operator reserves the right to suspend, close or terminate your account at its sole discretion, should you be suspected of:

- having unlawfully obtained winnings
- having violated conditions set out in the terms and conditions governing the account

You will be notified of the Operator’s decision via email and, if the suspension leads to the retention of winnings, a documented copy of the decision may be sent to the BGC. During the suspension period, it will not be possible for you to unlock the Customer account. 

4.10 Account Closure and Temporary Suspension

If you wish to close your Registered Customer account, please contact Customer Service for assistance. Our Cooling-Off and Exclusion procedures are summarised at clause 8.2 of these Terms and Conditions and are set out in detail in section 5.2 of the Responsible Gaming Policy. 

4.11 Credit

Participation on credit is prohibited.

5. Payment Details / Withdrawals

5.1 Identification Checks

The Operator must successfully receive and verify your identification documents, either via internal means or a third party, before you can withdraw from your Registered Customer account.

5.2 Records

It is the cardholder’s responsibility to retain copies of transaction records and Website and Services policies and rules.

5.3 Withdrawals

In accordance with the Operator’s Withdrawal Policy, the minimum withdrawal amount is €10 and all withdrawals will be processed back to the same payment method used to make a deposit on the account. As outlined in clause 4.4, if a financial account and/or debit card has been used to deposit funds, the name registered on the account MUST correspond to the name registered on the account/card.

Please note: Payment charges may be incurred and withdrawals may experience a slight delay due to our identity verification process.

In addition, the Operator is required to verify a Registered Customer’s identity upon a withdrawal of €2000 or more (or the equivalent value of the Customer’s chosen currency). As a result, withdrawals may experience a slight delay due to its identity verification process.

5.4 Updating Payment Details

Updating or adding additional payment details for the purpose of a withdrawal may only be done by contacting Customer Service.

5.5 Withdrawal Limits on Free Promotional Offers

The Operator reserves the right to limit withdrawals from any Free Bonus/Free Bet/Free Casino Spins added to a Registered Customer’s account up to the value of €50. This limit will apply should the Free Bonus/Free Bet/Free Casino Spins be granted with no deposit needing to be made on the account, unless specifically stated otherwise in the terms of the promotional offer.

6. Bonuses

6.1 Separate Terms and Conditions

The Operator may, from time to time, offer promotions and/or competitions which are governed by separate terms and conditions. Any bonuses or special gifts credited to your Registered Customer account must be used in adherence with such terms and conditions. The Operator's bonus terms, which comprise part of these Terms and Conditions, may be found at:

Sports: https://betway.be/en/sports-promotion-terms/ 
Casino: https://casino.betway.be/en/casino-bonus-terms/

In the event and to the extent of a conflict between these Terms and Conditions and the promotion- or competition- specific terms and conditions, the promotion- or competition- specific terms and conditions shall prevail. Free Bonus/Free Bet/Free Casino Spins cannot be exchanged for cash credits. 

6.2 Right to Rescind

The Operator reserves the right to withdraw any promotion, competition, bonus or special offer at any time. In addition, the Operator reserves the right to limit withdrawals from any Free Bonus/Free Bet/Free Casino Spins as outlined in clause 5.5.

7. Privacy Policy

The Operator is committed to protecting and respecting your privacy. Furthermore, the Operator complies with all applicable data protection and privacy laws. To understand how the Operator and Betway handle or use the personal information you provide to the Operator, please review the Privacy Policy.

Note: The Privacy Policy is inseparably linked to these terms and conditions and its acceptance is a prerequisite to account registration.

8. Responsible Gaming

8.1 Policy

The Operator is committed to offering its Customers a fun and friendly online gaming experience, whilst also recognising that gambling can cause problems for a minority of individuals. For this reason, the Operator actively supports responsible gaming and encourages Customers to make use of a variety of responsible gaming features so as to better manage their account.
Please refer to the Responsible Gaming Policy for full details.

8.2 Cooling-Off and Exclusion

You may, at any time, request a Cooling-Off period (temporary suspension) or Exclusion from the Services. To view the various Cooling-Off and Exclusion options available, please refer to section 5.2 of the Responsible Gaming Policy.

9. Player Protection

9.1 Policy

We want to ensure that you enjoy your Participation experience in a safe and responsible manner. The Operator will deal with any issue affecting your playing experience promptly. We have a detailed Player Protection Policy, as well as a list of mechanisms which you can install to ensure a safer gaming experience.

10. Intellectual Property

10.1 You acknowledge and agree that all right, title and interest in the Intellectual Property is Betway’s absolute property or duly licensed to it. Any use of the Intellectual Property without Betway’s prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Intellectual Property in any manner whatsoever.

10.2 You acknowledge and agree that the material and content contained within the Website and Services is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.

10.3 We hereby grant you a non-exclusive licence to use Our Software in order to Participate, subject to these Terms and Conditions. All rights in the Software are reserved, and you may use the Software only as licensed to you.

11. Interruptions in Play

11.1 No warranties

The Service and the Software are provided on a “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Service or the Software.

11.2 Malfunctions

We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by you to Participate in games by methods, means or ways not intended by us. 

You understand and accept that you may be at a disadvantage in peer-to-peer gaming, whilst playing against other Customers as a result of technical issues, such as slower network speeds or slower end user device performance. 

You understand and accept that live television and other broadcasts which are provided to you as part of any Casino or Sports offering may be delayed, which will lead to others processing more up-to-date information in relation to such broadcasts. 

11.3 Reported Faults

Although the Operator shall take all reasonable measures to ensure that the Services are not faulty, we cannot guarantee that the Service will never be faulty, but Betway will correct reported faults as soon as it reasonably can. If a fault occurs you should report the fault by email or in writing to our Customer Service center.

11.4 Viruses

Although the Operator and Betway shall take all reasonable measures to ensure that the Software and files are free from computer viruses it cannot and does not guarantee that the Software and files are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus. 

11.5 Service Suspension

The Operator may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.

11.6 Voided Bets

In the event of a system malfunction, all unconfirmed bets are void. We are not liable to you for any loss that you may incur as a result of such suspension or delay.

11.7 Customer Complaints

Customer complaints/claims of any nature must be submitted within 6 months of the issue occurring.

IMPORTANT: To ensure your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to the Operator via the following means:

In addition, the written communication must contain the following information:

  1. Your username/account number
  2. Your registered First Name and Surname
  3. A detailed explanation of the complaint/claim
  4. Specific dates and times associated with the complaint/claim (if applicable)

Note: failure to submit written communication as outlined above may result in a delay in the Operator’s ability to identify and respond to your complaint/claim in a timely manner.

Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. 

An unresolved dispute may be brought to the Belgian Gambling Commission’s attention at:

Should you ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify the Operator via the means of communication listed in the above Customer Complaints procedure.

11.8 Change

The Operator reserves the right to suspend, modify or remove or add content to the Website or its Software at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Software or Services and you shall have no claims against the Operator in such regard.

12. Indemnity and Limitation of Liability

12.1 Indemnity

You agree to indemnify and hold harmless us, Our directors, officers, employees, shareholders, agents, partners and affiliates, Our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any Participation by you, including without limitation:

  • Visiting, use or re-use of the Services;
  • Use or re-use of the Services by means of telecommunication services;
  • Use or re-use of any materials at, or obtained from, the Services or any other source whatsoever;
  • Entry to, or use or re-use of the Services’ server;
  • Facilitating or making a deposit into your account with the Operator;
  • Wagering or gaming with the Operator through any delivery mechanism offered;
  • Acceptance and use of any win or prize at or from the Operator; and
  • Use or re-use of the Operator’s Software, by any means or through any medium.

12.2 Limitation of Liability

The total liability of our directors, officers, employees, shareholders, agents, partners and affiliates, our ultimate parent and parent companies and any of our subsidiaries to you in contract, or extra-contractually, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability.

12.3 Links

The Operator shall not be liable in contract, extra-contractually, or otherwise, for any loss or damage arising from or in any way connected with your use of any link contained on the Website or Services. We are not responsible for the content contained on any Internet site linked to from the Websites or via the Services.

12.4 Negligence

Nothing in these Terms and Conditions will operate so as to exclude any liability of the company for fraud, death or personal injury that is caused by the Operator’s negligence.

13. Availability of Offers

13.1 Eligibility

All offers are limited to one per person, family, household address, e-mail address, telephone number, same payment account number (e.g. debit or credit card, etc.), and shared computer, e.g. school, public library or workplace. All Operator offers are intended for recreational Customers and the Operator may, in its sole discretion, limit the eligibility of Customers to participate in any given promotion. The Operator reserves the right to withdraw the availability of any offer or all offers to any Customer.

14. Governing Law and Customer Support

14.1 Support

Customer Support is available if you experience any difficulties. Customer Support can be reached by email on: support@betway.be

14.2 Governing Law and Jurisdiction

These Terms and Conditions are governed by, and interpreted in accordance with, the laws of Belgium and You irrevocably submit to the exclusive jurisdiction of the courts of Belgium to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by or otherwise arising in connection with these Terms and Conditions.

15. Financial Institution

15.1 No interest

The Operator is not a financial institution and thus any deposits made into your account shall not be considered a(n) electronic payment instrument and are not due any interest payments on the deposit(s) whatsoever.

15.2 No legal or tax advice

The Operator does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.

In particular, the Operator and Betway are not in a position to provide (and we will not provide) any legal advice regarding your Participation to the Services offered hereunder and you acknowledge that it is your sole responsibility to check your admission eligibility towards the applicable laws and regulations and that you do not infringe any applicable law at the occasion of your participation to the Services.

15.3 No arbitrage

You are strictly prohibited from utilising the Operator, the Services or its systems to facilitate arbitrage through Currency Exchange transactions. Where the Operator deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.

15.4 Anti-Money Laundering

Customers are strictly prohibited from using the Operator, the Services and its systems to facilitate any type of illegal money transfer. You must not use the Website or Services for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to you. If we suspect that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including, money laundering activities or any conduct which violates these Terms and Conditions, your access to the Services will be terminated immediately and your account may be blocked. If your account is terminated or blocked under such circumstances, we are under no obligation to refund to you any money that may be in your account.

In addition the Operator shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any investigation into such activity.

16. Other

16.1 Acceptance

By accepting these Terms and Conditions you are fully aware that there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your participation at the Services is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against us or any partner, or respective directors, officers or employees.

16.2 Eligible Customers

Employees of Betway, the Operator, their licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the games.

16.3 Termination of account

16.3.1 The Operator reserves the right to cancel your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your debit card or financial account.

16.3.2 The Operator also reserves the right, at our sole discretion, to cancel or suspend your account (notwithstanding any other provision contained in the Terms and Conditions) where it has reason to believe that your account may have been used for any of the following activities:

i. If you have more than one Registered Customer account; 

ii. If the name registered on your Customer account does not match the name on the financial/bank account and/or the debit card(s) used to make deposits on the said Customer account; 

iii. If you provide incorrect or misleading information while registering a Customer account; 

iv. If you are not of legal age to gamble and are not a resident of Belgium;

v. If you have allowed or permitted (intentionally or unintentionally) someone else to participate using your Customer account;

vi. If you have played in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections; in this instance the Operator further reserves the right, at its sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the Maximum Payout Limits permitted for a single Customer (as outlined in the Operator’s Rules). is the Services are for sole use on an individual basis and for personal entertainment only. 

vii. If the Operator has received a “charge back” and/or a "return" notification via a deposit mechanism used on your account;

viii. If you are found colluding, cheating, money laundering or undertaking any kind of fraudulent activity;

OR 

ix. If it is determined by the Operator that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc.) designed specifically to defeat the gaming system.

16.3.3 If the Operator has reasonable grounds to believe that you have participated in any of the activities set out in clause 16.3.2 above then (in addition to any suspension or termination of your account enacted), the Operator reserves the right to withhold all or part of the balance and/or recover from your account deposits, pay outs, bonuses, winnings that are attributable to any of the practices contemplated in clause 16.3.2. In such circumstances, your details will be passed to the applicable Authority, Regulatory Body or any other external third parties. The rights set out here are without prejudice to any other rights that the Operator may have against you under these Terms and Conditions or otherwise. 

16.4 Publicity

By accepting any prize and/or winnings from the Operator, you consent for your name to be used for advertising and promotional purposes without additional compensation except where prohibited by law.

16.5 Entire Agreement

The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Operator and supersedes and merges all prior agreements, representations and understandings between you and the Operator with regard to your participation. A notification message advising that changes have been made to the Terms and Conditions will appear upon a Customer’s next login to the Services. The Registered Customer is required to accept the changes to the Terms and Conditions before continuing to Participate.

16.6 Final Decision

In the event of a discrepancy between the result showing on your software and the Operator’s server software, the result showing on the Operator’s server software shall be the official and governing result.

16.7 Tax

You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from your participation.

16.8 Force Majeure

The Operator shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the gaming contract that is caused by events outside our reasonable control.

16.9 No Agency

Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and the Operator.

16.10 Severability

If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent.

16.11 Additional Sports Terms

Each of the below additional Terms must also be read in tandem to the aforementioned ‘Gaming Contract’ Terms and Conditions:

Sports includes information on Betting Markets offered, Maximum Payouts, Cancelling Bets, Multiple Betting explained etc.

16.12 Explanation of Terms and Conditions

We consider these Terms and Conditions to be fair. Should you need any advice regarding these or any other part of our service, please contact Customer Service.
Please note that all correspondence and telephone calls may be recorded for training purposes.

16.13 Assignment

These Terms and Conditions are personal to you, and are not assignable, transferable or sub-licensable by you except with the Operator’s prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations or the Services hereunder to any third party without notice to or further authorization by you.

16.14 Business Transfers

In the event of a change of control, merger, acquisition, transfer of universality, any kind of amalgamation or sale of assets of the CAIB or Betway, your player account and associated data may be part of the assets transferred to the purchaser or acquiring party without any further authorization by you being required. In such an event, the Operator will provide you with notice via email or notice on our Website explaining your options with regard to the transfer of your account.

Last updated: 25/11/2015 at 16:03 GMT

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