Responsible Gaming

Policy

The Operator is committed to doing everything possible to give its Customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming and have numerous measures in place to offer checks.

Click here for more information about how to gamble responsibly. Further information is also available at http://www.gamingcommission.be.

1. Gambling Self-Assessment and Help Organisations

For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the NODS Self-Assessment in order to more impartially assess and better understand your current levels of play. If you or someone you know has a gambling problem we advise you to consider assistance from one of these recognised organisations:

Gok Hulp
Telephone:                         0800 35 777 (24/7)
Website:                             http://www.gokhulp.be/thema-top-gambling-project
Extra Information:               Brochure

Gamblers Anonymous
Website:                             www.gamblersanonymous.org/ga

2. Excluded Persons Information System (EPIS)

The Excluded Persons Information System (EPIS) is a register containing the details of all Belgian citizens who have either voluntarily excluded themselves or who are prohibited by court order from participating in gambling activities. The register is managed by the Belgian Gaming Commission.

Any details we request from you are purely to verify your identity – this is a legal requirement for both yours and our protection. If you have any questions about our identity checks, please do not hesitate to contact us at any time.

Click here for more information about EPIS and to access the registration form. For details about the various exclusion options available at Betway, please view section 'Self-Exclusion' below.

3. Identity Checks

We take stringent steps to ensure that only people of legal age participate. Such checks include requesting the Customer to submit a copy of a photographic identification document (such as a driver's licence, a passport or a government issued identity card), in order to verify both age and identity.

The legal age for gaming online in Belgium is:

  • Sports – 18+ years old
  • Casino – 21+ years old

Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service at any time.

4. Protection of Minors

With the Internet so readily accessible in homes around the world, responsible online gambling relies heavily on responsible parenting. In order to ensure child safety on the Net, The Operator encourages its Customers to make use of filtering software to prevent minors from accessing inappropriate online material. Underage gambling is not only illegal, but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children. 

For full details, please review our Player Protection Policy.

5. How to Stay in Control of your Gambling

The Operator encourages each of its Customers to actively participate in the management of their gaming account and makes available a variety of responsible gaming features.

5.1 Set Deposit Limits

Take financial control with the ability to set your own preferred deposit limits. Deposit limits can be set for the following periods:

  • Daily
  • Weekly
  • Monthly

At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after 24 hours, whilst a decrease to deposit limits will be instantly applied. Contact Customer Service to establish or adjust deposit limit settings and remember to only gamble what you can afford to lose.

5.2 Take a Break

The Operator understands that a Customer’s personal/financial circumstances may change and that there will be times when it makes sense to take a break from gambling (perhaps to save for a new car, a holiday or simply when travelling).

Customers can Take a Break by requesting one of the following periods: 

  • 24 hours
  • 48 hours
  • 1 week
  • 2 weeks
  • 3 weeks
  • 4 weeks
  • 5 weeks
  • 6 weeks

Please contact Customer Service at any time and ask for a Take a Break period to be applied to your account. Upon receipt of your request, the Operator will take the necessary measures to temporarily suspend your account until the requested period has expired.

NOTE:
Upon the Take a Break period expiring, your account will automatically be re-activated and you will once again have access to participate. 

5.3 Stop Gambling – Exclusion

Upon the realisation that you are no longer in control of your gambling or finances, the following Exclusion option is available: 

  • Permanent Exclusion

In the case of permanent exclusion you will be required to contact the Belgian Gaming Commission who will register your details on EPIS. Click here to complete the self-exclusion form. Upon your account reaching “self-excluded” status, we will contact you with a view to returning any remaining funds held in the account balance – less bonus money. A minimum refund valuable of €10 applies.

Please also contact Customer Service the instant you realise that gambling has become problematic for you and ask for your account to be locked whilst you contact the Belgian Gaming Commission. Upon receipt of your request, the Operator will take the necessary measures to block your access to the Betway website for an indefinite period (minimum of 3 months). 

The account may only be considered for re-activation by the Belgian Gaming Commission following an Exclusion period of at least 3 months and upon your own request and will only come into effect after a 24 hour Cooling-Off period has been instituted.

5.4 Activity Statement

Information relating to each of your gaming sessions with the Operator can be viewed for up to 30 days. The information includes the start date and time of your gaming session plus its duration.
Further information regarding your activity can also be viewed for a period of at least 90 days. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.

Last updated: 07/09/2016 at 14:00 GMT

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