Responsible Gambling
Policy
The Operator is committed to doing everything possible to give its Customers an enjoyable gambling experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that You continue to enjoy safe and manageable play we fully support Responsible Gambling and have numerous measures in place to offer checks.
Click here for more information about how to gamble responsibly. Further information is also available at https://www.gamingcommission.be/en/protection-of-players.
1. Gambling Self-Assessment and Help Organisations
For assistance in identifying whether to modify or seek help for Your gambling behaviour, we suggest You complete a Self-Assessment in order to more impartially assess and better understand Your current levels of play. If You or someone You know has a gambling problem we advise You to consider assistance from one of these recognised organisations:
Gok Hulp
Telephone: 0800 35 777 (24/7)
Website: http://www.gokhulp.be/thema-top-gambling-project
Gamblers Anonymous
Website: www.gamblersanonymous.org/ga
Please check out the Brochure as well as our Problem Gambling Help page for extra information.
2. Excluded Persons Information System (EPIS)
The Excluded Persons Information System (EPIS) is a register containing the details of all Belgian citizens who have either voluntarily excluded themselves or who are prohibited by court order from participating in gambling activities. In addition, an interested third party (e.g., the partner) can submit a request for exclusion. The register is managed by the Belgian Gaming Commission.
Any details we request from You are purely to verify Your identity – this is a legal requirement for both Yours and our protection. If You have any questions about our identity checks, please do not hesitate to contact us at any time.
Click here for more information about EPIS and to access the registration form. For details about the exclusion options available at Betway, please view section 'Exclusion' below.
3. Identity Checks
We take stringent steps to ensure that only people of legal age participate. Such checks include requesting the Customer to submit a copy of a photographic identification document (such as a driver's licence, a passport or a government issued identity card), in order to verify both age and identity.
The legal age for gambling online in Belgium is:
- Sports – 18+ years old
Any personal details we request from You are purely to verify Your identity – this is a legal requirement for both Your own and our protection. If You have any questions about our identity checks, please do not hesitate to contact Customer Service at any time.
4. Protection of Minors
With the Internet so readily accessible via mobile devices and in homes around the world, responsible online gambling relies heavily on responsible parenting. In order to ensure child safety on the Net, The Operator encourages its Customers to make use of filtering software to prevent minors from accessing inappropriate online material. Underage gambling is not only illegal but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.
Tips for Parents:
- Do not leave Your computer unattended when logged in to Your gaming account. Password-protect Your gaming account.
- Do not allow persons under 18 to participate in any gambling activity.
- Keep Your username and password safe.
- Keep Your debit card(s) out of the reach of children.
- Do not save passwords on Your computer. Write them down and keep them in a safe place, away from minors.
- Limit the amount of time Your children spend online and make use of filtering software to prevent Your children from accessing inappropriate material.
So, if You share Your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online gambling, the Operator advocates You restrict their access to Our website by registering with Net Nanny, a world leader in real-time Internet filtering technology.
5. How to Stay in Control of Your Gambling
The Operator encourages each of its Customers to actively participate in the management of their gaming account and makes available a variety of responsible gambling features.
5.1 Set Deposit Limits
Responsible Gambling is important. That is why the Belgian Government has requested that all Customers have a default rolling weekly deposit limit set to a maximum of €200. Should You wish to have a rolling weekly deposit limit above €200, You will be subject to a credit check. This will be initiated at the point of request via the Belgian Gaming Commission who will check with the National Bank of Belgium whether You are listed in the Central Individual Credit Register. The outcome of this credit check will determine whether You will be allowed the higher limit - if You are not listed in the Central Individual Credit Register, the request to increase the rolling weekly deposit limit above €200 will be granted.
The Belgian Gaming Commission checks, on a monthly basis, with the National Bank of Belgium whether the Customer, who has been granted an increase in their rolling weekly deposit limit above €200, is in the meantime listed in the Central Individual Credit Register. The increase will be terminated should the Customer be listed on the Central Individual Credit Register.
You have the ability to set Your own preferred deposit limits. Deposit limits can be set for the following rolling periods:
- Daily (24 hours rolling)
- Weekly (7 days rolling)
- Monthly (30 days rolling)
At Your request, an increase of a deposit limit will take effect after 72 hours, whilst a decrease in deposit limits will be instantly applied. If You would like to set or adjust a deposit limit, please log in and go to Responsible Gambling in Your account, or You can contact Customer Service for assistance.
5.2 Take a Break
At Betway we understand that a Customer's personal / financial circumstances may change and that there will be times when it makes sense to take a break from gambling (perhaps to save for a new car, a holiday or simply when travelling) and you can by requesting one of the following Take a Break periods:
- 1 day
- 7 days
- 1 month
- 3 months
- 5 months
Upon receipt of your request, Betway will take the necessary measures to temporarily suspend all accounts you hold with brands managed by Betway Limited until the break period has expired.
NOTE: Upon the Take a Break period expiring, your account will automatically be re-activated and you will once again have access to participate at Betway.
If you would like to take a break from gambling, please login and then Take a Break. Alternatively, you can contact Customer Service for assistance.
5.3 Stop Gambling – Exclusion
Upon the realisation that You are no longer in control of Your gambling or finances, the following Exclusion options are available:
- Temporary self-exclusion
- Exclusion through EPIS
The Operator understands that a Customer’s personal/financial circumstances may change and that there will be times when it makes sense to take a break from gambling (perhaps to save for a new car, a holiday or simply when travelling).
5.3.1 Temporary self-exclusion
Customers can request a temporary self-exclusion for a period of minimum 6 months.
To have Your temporary self-exclusion applied, You can contact Customer Service or go to Responsible Gambling in Your account. Upon receipt of Your request, the Operator will take the necessary measures to temporarily suspend Your account until the requested period has expired. When Your account reaches the ‘self-excluded’ status, we will contact You with a view to returning any remaining funds held in the account balance. A minimum refund valuable of €10 applies.
NOTE: Upon the temporary self-exclusion period expiring, Your account will not be automatically re-activated. Should You wish, please request the removal of the temporary self-exclusion via Customer Service.
5.3.2 Exclusion through EPIS
Customers can contact the Belgian Gaming Commission who will register their details on EPIS. To complete the self-exclusion form, please click here. Upon Your account reaching the “self-excluded” status, we will contact You with a view to returning any remaining funds held in the account balance. A minimum refund valuable of €10 applies.
Please also contact Customer Service the instant You realise that gambling has become problematic for You and ask for Your account to be locked whilst You contact the Belgian Gaming Commission. Upon receipt of Your request, the Operator will take the necessary measures to block Your access to the Betway website.
The account may only be considered for re-activation by the Belgian Gaming Commission following an exclusion period of at least 3 months and upon Your own request and will only come into effect after a 24-hour Cooling-Off period has been instituted. Further information is available at https://www.gamingcommission.be/en/protection-of-players/access-ban/voluntary-request
5.4 Account Closure
If You feel like taking some time away from gambling, or You do not feel gambling is entertaining anymore, or for any other reason, You can simply close Your account. Accounts can be re-opened by contacting the Customer Service team once a minimum of 24 hours have passed since the initial closure request.
Customers also have the possibility to request a permanent account closure. Please note that this option is irreversible, and once the account is closed, You will no longer have access to it. Furthermore, in line with the Belgian regulations, the Operator is obliged to notify the Belgian Gaming Commission of permanent account closures of its Customers.
If You would like to close Your account, You can do so by contacting our Customer Service team for assistance.
5.5 Activity Statement
Information relating to each of Your gambling sessions with the Operator can be viewed for up to 30 days. The information includes the start date and time of Your gambling session plus its duration.
Further information regarding Your activity can also be viewed for a period of at least 90 days. The information includes details about Your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.
5.6 Internal checks
Betway conducts regular checks to ensure its Customers are gambling at a level that is safe and sustainable. Should Betway, upon these checks, feel You may be at risk of gambling harm, we reserve the right to enforce restrictions on Your account such as, but not limited to, imposing stricter deposit limits.
Should Betway feel that gambling may not be safe for You, we reserve the right to limit or suspend Your account. Upon suspension of Your account held with Betway Limited, any remaining funds held in account balances will be returned – subject to our Terms.
While Betway endeavours to honour all bets placed by its Customers, in the event that it is established that Your account should be suspended for Responsible Gambling reasons, Betway reserves the right to void any bets placed after a decision is taken.
Last updated: 15/04/2024